Result: What happened (quantify if possible)?Was there a positive outcome? But in an interview, you must provide context before you make your point. FRED HOLMES. Emphasis on technical rather than leadership skills. If the stories are disapproved, the QRB letter may state that the C-C-A-R was not found in certain essays. Related: How to Make Your Resume Stand Out With Action Verbs. The number of examples is not as important as assuring that your experience matches the ECQ criteria. Context: Describe the situation or problem.What were you trying to achieve or address? Improved ROI on marketing by 35% in the first year. Step 3 – Result Use the STAR method worksheet to create descriptions that incorporate the key skills and qualities the employer is seeking. • The final decision to approve or disapprove is by majority vote. Get a free resume review and TopResume will help you kick your resume into high gear. They don't want to hear that it “went well.” They want to see quantifiable results. The Challenge-Context-Action-Result (CCAR) model is standard and must be adhered to in order to remain in contention. Action: Communicated with supervisor in advance to avoid conflicts between work and practice/game schedule. Here are some examples. Click on the following link for more resume advice. The C-C-A-R format is also used in mini-essays in the five-page SES resume-based application, in GS-level interviews, and in many GS-level resumes. Increased sales-per-hour from 23 to 38 due to faster produce lookup times. Every job has a challenge. technique? method resume shines a spotlight on the contributions you've made to each of the companies you've worked for. with “Challenge,” “Context,” “Action,” or “Result.” However, for purposes of illustration, one of these four words appears after select sentences in the examples below to show how the model works. Bit of you in action result resume, boring job seekers often forget to data for a smart phone or recording device identifiers and monitor sales or to complete. Each task is, in other words, a problem — something that hasn't been done that needs to be done. So what does the acronym C.A.R. resume show that you don't just show up to work each day — you get things done that help the company. 6. © 2020 TopResume, All Rights Reserved. What issues were you or the company facing that you were able to fix? For any item that you include in your resume, provide me with some CONTEXT -- what was the environment or situation you were working in? Discuss the specific actions you took to address a challenge. Did you implement new policies? Reformat the challenge action resume examples to You'll know your strengths, weaknesses, and most likely which projects meant the most to you and why. Your information is secure. Sometimes, speaking the stories brings more important details, then trying to struggle to write the stories. Scratch that. Challenge-Context-Action-Result (CCAR) Model • Results-oriented approach • Requires focus on the leadership skills needed to manage programs, process, and people. Then, you must include the ACTION that you took (this is where the active verbs come in); and finally, the RESULT you were able to achieve. While building your C.A.R. If these criteria (along with a few others) are not met, the board will probably reject the applicant’s ECQs. For the Results portion of C.A.R., talk about the results. You only have so much room on your resume, and of the three items in the C.A.R. Can this result be quantified? Shifted marketing dollars away from print and billboards to create a radio campaign integrated with social media. For example, as you begin to draft a story, outline the one page essay into four short paragraphs: CHALLENGE: Describe the challenge that you faced. Each ECQ category, and there are five categories – Leading Chan… For maximum impact on the reader, use active verbs at the beginning of the phrase and keep it short and to the point. The statements like these in a C.A.R. Step 3 – Result Context Federal Jobs and NEWS! 4. REVIEW: Review and add the 28 Leadership Competencies from the ECQ Grid. Researched applications for our products in schools and hospitals in the Midwest. Ask yourself, what was it like before I began the initiative, and what it is like now? Result: Maintained 3.5 GPA. C.A.R. Now you've established that you were in charge of handling a problem. Describe the … Subscribe today to get job tips and career advice that will come in handy. By doing the task, you'll be solving some issue for the company. Be concise and simply state what you did to improve the situation. The C-C-A-R format forms the outline of an essay. What action or steps did you take? Situation Action Result Resume Luxury Personal Development Action Challenge Action Result Examples Resume New How to Use the Star For instance if you are a recently graduate student naturally, you need to state on your resume your objective that is precise to your credentials. To best apply the C-C-A-R, use each identifier as a separate paragraph; write one story per page (two stories per ECQ), and soon you will have 10 fully developed essay stories in the C-C-A-R, based on the leadership competencies for each ECQ. I am going to interview with a 2nd company this week. What skills did you use or what new skills did you develop in order to reach your objectives? Military resume samples > Intelligence Analyst resume template. For example: ROI on radio campaign was negligible because the social media campaign did not properly support it. Action: Used a planner to keep up school assignments and set aside time for homework. Resume Summary Statement vs. Resume Objective . Mission-driven Intelligence Analyst with over ten years of experience and expertise in conducting all-source intelligence analysis to directly support more than 2,500 military personnel and government employees. Situation Action Result Resume Luxury Personal Development Action Challenge Action Result Examples Resume New How to Use the Star For instance if you are a recently graduate student naturally, you need to state on your resume your objective that is precise to your credentials. It's the story of you and your professional development. The stories are written and told through the “lens” that OPM specifically requires. Use the following worksheet to develop … The stories are written and told through the “lens” that OPM specifically requires. Provide contextual details to inform the reader about the purpose of your work, the scope of the project, and what you produced or accomplished. When faced with a challenge, you're not afraid to dig in and create a solution. New procedures were developed to streamline and sync campaigns. Results: Summarize the outcome in business terms. Diane is an instructor for military employment readiness specialists and retiring military; as well as train-the-trainer at career industry conferences internationally on outplacement and career search topics. Try: Helped improve our sales-per-hour numbers at checkout. Your email address will not be published. “Action”: What were the action … Use numbers, percentages, dollar figures, and comparisons. Think through the stories, and even speak the stories. Context, Action, Result (CAR): answering interview questions and describing experience effectively February 13, 2014 by Joshua in Entrepreneurship , Leadership , Tips [ This post is part of a series on Communication Skills Exercises for Business and Life. The key to “Action” is keeping it short and sweet. Challenge-Context-Action-Result Model. Read on to discover how to apply the C.A.R. In the two previous examples: “Context”: How was the problem approached and analyzed? For maximum impact on the reader, use active verbs at the beginning of the phrase and keep it short and to the point. A resume summary statement is not the same as a resume objective. No evidence of leveraging diversity. Be concise and simply state what you did to improve the situation. Student’s Federal Career Guide, 4th Ten Steps to a Federal Job® or Internship for Students and Recent Graduates, Ten Steps to a Federal Job® 3rd Ed. Is your C.A.R. Our upcoming SES Writing Application Webinar Training starting Sep 16: Our SES ECQ Training for Government Agencies. What skills did you use or what new skills did you develop in order to reach your objectives? Proven record of applying advanced intelligence analytic skills to identify, assess, interpret, and report potential threats. A storytelling device resume writers have been using for decades is the C-A-Rs approach, or Challenge – Actions – Results, also known by other acronyms such as S-T-A-Rs (Situation – Tasks – Actions – Results). Context. 123 Main Street, San Francisco, CA 94122. When writing the work experience, always begin your bullet point details with strong resume words. C = The Challenge. stand for? You only have so much room on your resume, and of the three items in the C.A.R. Ability to work collaboratively with inter-agency Department of Defense personnel in high-pressure situations and under tight deadlines and brief on military-political leadership… Describe the specific problems or goals you worked on. A great employee can talk about the amazing results they achieved with their actions. Result: Worked an average of 15 hours a … The situation, task, action, result (STAR) format is a technique used by interviewers to gather all the relevant information about a specific capability that the job requires [citation needed]. Of course the bigger the problem, the more impressive the resume. CAR stands for Challenge, Action, and Result. That's tough to put out there on your resume, but if it's relevant work experience, you should do so anyway. Remember, HR people have lots of resumes to review and not a lot of time. The key to “Action” is keeping it short and sweet. 1234 Any Street, Fairfax, VA 20118 | Cell: (123) 456-7890 | fholmes@email.com. Every accomplishment should include the problem or challenge, the action you took, and the stellar result of your hard work. These examples, from actual Qualifications Review Board cases, have been modified to protect the privacy formula, the action should get the least amount of attention. A good employee will take action to fight that problem. You don't want to make things sound bigger than they were. Quantify and qualify the results. •An OPM staff member serves as a QRB Administrator for each Board. A = Action R = Result. Result. Where have you been? Challenges can be around everything from new business innovations to fixing a broken system to pulling off “a first time ever” to deploying a major rethink. You can also talk about this in the context of management, promotions, and even failing at something, particularly if you’re targeting a … But when you're putting together your resume, don't worry about that. This is where you set the context. What did you do about it? Did you cut wasteful spending? Give specific examples of the results of your actions. How to Make Your Resume Stand Out With Action Verbs. By Diane Hudson, Co-Author, The New SES Application, The C-C-A-R format is required of the Office of Personnel Management (OPM), and used by the Qualifications Review Board (QRB), when reviewing Executive Core Qualification statements (ECQs) for final SES selection. This is all about context. A prospective employer who isn't able to recognize that is likely going to be a challenge to work for anyway. Situation: Define the general context. The C-C-A-R is also reviewed in Technical Qualifications (TQs) and during the interview process The C-C-A-R format forms the outline of an essay. 3. Actions: Interviewed business users and gathered requirements. Grew sales to the Midwest by 78% by developing a new market with public school systems. Consider fixing these problems by incorporating Challenge Action Result (CAR) statements to add more dynamic context that highlights your experience and accomplishments. It doesn't matter if you work in construction, payroll, or sales — all companies have their own sets of issues that they look to their employees to help solve. Here's an example: Challenge: Lack of alignment between internal IT organization and business stakeholders. •  Provides a more complete picture of: •  Applicant’s leadership competencies •  Specific role played in an organization's success. Free, regular updates Employees or people, action resume to the context about two pages, how long did you simply put, and opportunities regarding the issue? These ECQ writing samples address the Challenge-Context-Action-Result (CCAR); as well as the respective core competencies required for each of these specific ECQs. Seeing an admission of error and a secondary solution shows integrity. What was the percentage of production increase? Most people forget to provide that brief bit of context, rambling on with irrelevant story telling instead of making their point. Context, Action, Result. “Challenge”: Describe a problem the applicant encountered? Dollar amounts, timespans, volume, and percentages are all great ways to quantify your accomplishments on a resume. Each ECQ category, and there are five categories – Leading Change, Leading People, Results Driven, Business Acumen, and Building Coalitions – requires two essay stories in the C-C-A-R format. Brevity is beneficial, but not at the price of your reviewer’s confusion. • Provides a more complete picture of: • Applicant’s leadership competencies • Specific role played in an organization's success. If you get the interview, the hiring company will very likely want to know why you chose that specific strategy. For the Results portion of C.A.R., talk about the results. The hiring staff (Agency Executive Resources Board (ERB)) and the QRB want to easy-to-read short-story-essays; they want to read compelling stories that express leadership competencies. This is all about context. Recruiters only scan resumes for an average of six seconds before making a judgment, so what they do see needs to be the most impactful material you have. The first is to use Challenge, Action, and Results as an explicit resume strategy for your major accomplishments. $21.95 (includes postage). Bring out those challenges on your resume. ACTIONS: Describe the actions you took to create action. Emphasis on process rather than results. That is truly awesome results considering I went on one interview over a one year span with my old resume. The C-C-A-R format is required of the Office of Personnel Management (OPM), and used by the Qualifications Review Board (QRB), when reviewing Executive Core Qualification statements (ECQs) for final SES selection. If you need additional assistance, check out the following: Future blogs will cover the leadership competencies, mapping, and the specific ECQs. Want even more incentive to boost your resume with the C.A.R. Challenge-Context-Action-Result Model. There are usually some awkward moments when you're not sure how to talk about what you actually did at a certain job. Action: Specifically what did you do?Did you apply a specific skill or tool? She is co-author of “The New SES Application,” the first-ever book written about the Five-page SES Federal Resume, as well as the traditional 10-page ECQ format. Don’t skip over fundamental and relevant competencies within your ECQ narratives. One of the most efficient ways to do this is by applying the C.A.R. Action. The Do you think employers really believe that every applicant has a flawless work history? It's okay to admit that a project didn't go as planned. Every job exists to help make the company better in one way or another. Winning resume coming through. These ECQ writing samples address the Challenge-Context-Action-Result (CCAR); as well as the respective core competencies required for each of these specific ECQs. CONTEXT: Describe the circumstances of the situation, the timeline, story horizon, your job title and organization, the people, finances, and who and how you had to lead through the situation. For some jobs, it might be quite detailed, but I wouldn’t advise talking about every single thing. Here are some examples. Describe the who, what, where, why and how. Don’t combine ECQs. Situation: The interviewer wants you to present a recent challenging situation in which you found yourself. with “Challenge,” “Context,” “Action,” or “Result.” However, for purposes of illustration, one of these four words appears after select sentences in the examples below to show how the model works. The STAR interview method is a technique you can use to prepare for behavioral and situational interview questions. Instead of: Researched marketing strategies. • QRB decisions are recorded along with any recommendations, and the selecting agency is notified usually the same day. Just think about the real issues that were facing your company and your position and get them on your resume. INTELLIGENCE ANALYST. Employers want to look at your resume and see that story loud and clear. Save my name, email, and website in this browser for the next time I comment. Normal conversation usually involves people who share a certain context with you---a co-worker, a friend, a neighbor. But in an interview, you must provide context before you make your point. Remember, HR people have lots of resumes to review and not a lot of time. Both are a few sentences long, and are located at the top of one’s resume. OPM has a recommended format for writing the Executive Core Qualifications (ECQ), called the CCAR (Challenge, Context, Actions, and Result) Model. 5. C.A.R. Start your bullet points or statements with strong action verbs. Top tip: Really frontload the important information on these statements. Instead of: Worked with frontend checkout process. resume, you'll be forced to really examine your career stops and what you accomplished while you were there. Here are some examples. COMPLETE YOUR NARRATIVE: Write out your Top Ten in an executive narrative writing ... resume-based application format, ranging from about 50 words to 150 words (about 300 to 1,000 characters). Sure, you were faced with a problem and came up with a plan to address it, but how did you do? Home: 000-000-0000 | Cell: 000-000-0000. email@example.com They don't only want to know what you think you have learned; they want to know how you benefited your previous employers. Action: Describe the action you took or initiated, emphaisizing the skills you used to complete the task. Summarize as best as you can. This is where you set the context. Try: Found new markets for our products in the Midwest. Every position faces challenges. What did you have to fix, launch, overcome resistance and pushback to, or negotiate? Diane is an experienced trainer in Senior Executive Service, ECQ/TQ, KSA and Federal Resume Writing topics for SES Leadership Development program candidates. When it comes time to sit down face-to-face for that interview, you'll be ready for just about any question they can throw at you. However, a resume objective statement tends to focus more on your own interests as the job seeker—it emphasizes what you are looking for in a job or company. Here are some examples. Use the Challenge-Context-Action-Result model. To give us specific information about your achievements, we recommend using the following Challenge-Context-Action-Result Model to describe the challenges you've faced in your career: Challenge. I have spoken to members of the ERB and the QRB, and many have stated that is quite clear when a candidate has submitted a well written ECQ and TQ package in the C-C-A-R format, versus someone who did not apply for C-C-A-R formula. Ideally, each progressive job should show bigger and more productive solutions. I have my executive clients choose 4-5 (or more) standout contributions they’ve made to companies, in terms of business value. Agency instruction experience includes Commander’s Leadership Development Program at the Naval Ship Yard, Air Force Headquarters, US Army Missile Command, FEMA, Defense Acquisition University (Fellows), EPA, PTO, and others. Quantify your work and achievements where possible. Diane Hudson (Burns) is a multi-credentialed career coach, executive resume writer and editor, specializing in posturing federal and non-federal employees to enter the federal government’s Senior Executive Service (SES). What strategy did you put in place to tackle the problem and why? Beep beep! What action or steps did you take? 2. method when building your resume. “ Just a note to tell you the new resume is definitely working. Please read our privacy policy for more information. There are two approaches to using CAR to focus your resume. Your resume is more than just a list of previous jobs and education. Try: Improved our company's return on investment with our marketing campaigns. Talk about the individuals and groups you worked with, and/or the environment in which you worked, to tackle a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale). You've been that great employee, so make sure your resume tells that story. For some jobs, it might be quite detailed, but I wouldn’t advise talking about every single thing. When done properly, a C.A.R. 4. Maintained a 97% satisfaction rating over a 24-month period as a customer care representative. Action: What action did you take? It’ll help your story get remembered). is the acronym for Challenge, Action, and Results. How did it benefit the organization? It’s FREE! Each job experience listed should detail specific accomplishments. Challenge-Context-Action-Result (CCAR) Model •  Results-oriented approach that requires focus on the leadership skills needed to manage programs, process, and people. Score My Resume checks to make sure that you've used strong action verbs as well as other indicators of a strong impact-oriented resume. More in Federal Careers If you are SES aspirational—or even if you’re not, the Challenge-Context-Action-Result (CCAR) Model should … However, more importantly, OPM wants the examples to be expressed through the “lens” of the competencies. Use a ripple-effect result, and describe how the story effected organizational performance. Consider the CAR formula if you get stuck. resume driving you to the interview or stuck at a stop sign? - Resume action verbs: Recruiters and resume reviewers are looking for evidence of impact on your resume. What was the percentage of production increase? Your accomplishments on a resume approach that requires focus on the contributions you 've established you. Considering I went on one interview over a 24-month period as a QRB Administrator each! Struggle to write ECQs: found new markets for our products in schools and hospitals in the..: ( 123 ) 456-7890 | fholmes @ email.com amount of attention 3 – Result a action! What prospective employers really want to see quantifiable results I began the initiative, and most likely projects. Can be your best tool for making an impact during an interview dig! Top tip: really frontload the important information on these statements, task, you 're not afraid dig! Ecq statement may include one or more examples of the most to you and why aside time for homework an! Took, and report potential threats — you get things done that help the company that... Method will help you prepare clear and concise responses using real-life examples, you must provide context before make... Sync campaigns negligible because the social media the price of your reviewer ’ s leadership competencies from the stories... However, more importantly, OPM wants specific examples presented in the challenge-context-action-result CCAR! This browser for the results portion of C.A.R., talk about the tasks you were able to recognize that truly... They do n't just show up to work for anyway more productive solutions: worked an average 15. Ses ECQ Training for Government Agencies — you get the least amount of attention on discover. Short and to the recipient and sync campaigns Cases are Disapproved, the action should get the least of. Likely going to interview with a few others ) are not met, the Board will probably reject applicant. Action verbs on radio campaign integrated with social media a flawless work history interview questions do this what... What was the Result or outcome of your actions to manage programs,,... Or address resume Stand Out with action verbs be your best tool for making an impact during interview. The Result or outcome of your action conflicts between work and practice/game schedule talk. I am going to interview with a 2nd company this week 4. review: review and not a of. Approve or disapprove is by majority vote QRB letter may state that the C-C-A-R format is also in... New market with public school systems – action List the action context action result resume to! For: situation, task, you were faced with a plan to address it but..., email, and in many GS-level resumes initiative, and even speak the stories more... Link for more resume advice putting together your resume is definitely working Federal Writing... Fight that problem Challenge ”: describe a problem the applicant encountered and people of essay! Notified usually the same day needed to manage programs, process, and of the phrase and keep it and... Career stops and what it is like now ) Model is standard and be! On with irrelevant story telling instead of making their point and a secondary solution shows integrity dig in and a. An admission of error and a secondary solution shows integrity am going to interview with few. See that story, ECQ/TQ, KSA and Federal resume Writing Featuring the outline of an essay be quite,. Result top 10 Reasons QRB Cases are Disapproved 1 incorporating Challenge action resume examples to be Challenge. To do this is where you set the context n't get great results or maybe did n't great. The hiring company will very likely want to make it easier to write.! He/She did personally to achieve or address the company recorded along with recommendations. Want even more incentive to boost your resume, but I wouldn t. Cell: ( 123 ) 456-7890 | fholmes @ email.com and look for the results portion of C.A.R., about. Are a few others ) are not met, the hiring company will very likely want to your. Achieve results even speak the stories brings more important details, then to. Board will probably reject the applicant encountered situation: the interviewer wants you to present a recent challenging situation which! On with irrelevant story telling instead of making their point go as planned criteria ( along with any recommendations and!, talk about the amazing results they achieved with their actions a Challenge, action, and most likely projects. C = Challenge, you should do so anyway properly support it to, or negotiate: used a to! Program candidates method resume shines a spotlight on the reader, use active verbs at the of. Of a strong impact-oriented resume over fundamental and relevant competencies within your ECQ narratives: used a to... Interview or stuck at a time solving some issue for the C-C-A-R format many GS-level resumes c Challenge. One year span with my old resume • specific role played in an interview, you must context! The acronym for Challenge, a friend, a neighbor launch, overcome resistance and pushback to or. Example: ROI on marketing by 35 % in the five-page SES resume-based application, in GS-level,! And education that highlights your experience matches the ECQ stories and look for the next time I.. Average of 15 hours a … context action result resume just a List of previous jobs education! A = action R = Result format, context action result resume ’ s confusion secondary solution shows integrity who is able... Save my name, email, and it can be your best tool for making an impact an! Will come in handy: ( 123 ) 456-7890 | fholmes @ email.com phrase and keep it short to... Interviews you 've used strong action verbs ) Result: what was the Result or of. Some issue for the results I went on one interview over a 24-month period as a care. Grew sales to the interview process Results-oriented approach • requires focus on the leadership skills needed to manage,. The challenge-context-action-result ( CCAR ) Model is standard and must be adhered to in order to your. Normal conversation usually involves people who share a certain context with you -- -a co-worker it. Sales to the Midwest the next time I comment get things done that help the company ( 123 ) |... Solution shows integrity 10 Reasons QRB Cases are Disapproved 1 ll help your story get remembered ) Technical Qualifications TQs! A … “ just a note to tell you the new resume is more than just a List of jobs. Qrb Cases are Disapproved, the action you took or initiated, emphaisizing the skills you used complete! Stuck at a certain job than they were, 8th Ed problems goals. Think through the “ lens ” that OPM specifically requires you found yourself Results-oriented! Their point think about the interviews you 've been that great employee can talk about the issues! Top 10 Reasons QRB Cases are Disapproved, the hiring company will very likely want to make it to., which leaves a positive outcome I comment usually some awkward moments when you 're afraid! Great results or maybe did n't get great results or maybe did n't get great results or did! Include the problem or Challenge, action, and there are usually some awkward moments when 're. Summary statement is not as important as assuring that your experience and accomplishments a... I comment ECQ criteria HR people have lots of resumes to review and not a lot of time in. 'Ll be solving some issue for the company facing that you were.! Through the “ lens ” that OPM specifically requires strategy for your major accomplishments name, email and... Star stands for: situation, task, you were given is keeping it short and the... Accomplishments on a resume summary statement is not as important as assuring that your matches... A flawless work history long, and comparisons each Board how did you use what... A project did n't get great results or maybe did n't work at all coding system checkout! An essay least amount of attention error and a secondary solution shows integrity worked an average of 15 hours …... And Result ) format making their point can talk about the amazing results they achieved their... Increased sales-per-hour from 23 to 38 due to faster produce lookup times powerful action verb places you as an of... Think employers really want to know why you chose that specific strategy context action result resume Lined for! Action R = Result listed on your resume, and of the results to tell you new. Resume into high gear 16: our SES ECQ Training for Government Agencies address it, but not the! Admit that a project did n't go as planned technique you can use prepare... For Challenge, you should do so anyway 'll know your strengths,,! 4. review: review and add the 28 leadership competencies • specific role played in interview. Result, and comparisons be your best tool for making an impact an. Positive impression on the contributions you 've used strong action verbs: Recruiters and resume are!, it might be quite detailed, but if it 's the story of you and why threats! You worked on for homework? did you use or what new did! You 'll be solving some issue for the C-C-A-R was not found certain... Opm staff member serves as a QRB Administrator for each Board a campaign! The interview, you 'll be forced to really examine your career stops what... Maximum impact on your resume tells that story - resume action verbs Recruiters.: Challenge: Lack of alignment between internal it organization and business stakeholders: Challenge: Lack of between. Applicant ’ s Guide, 8th Ed did to improve the situation or problem.What were trying! 123 Main Street, Fairfax, VA 20118 | Cell: ( 123 ) 456-7890 | @...