At the same time, by summarizing the customer’s statement, you also have the chance to clarify your interpretation. Research has shown that when we do something kind, our brains release oxytocin, the "hug hormone" that makes us feel really good. Use time-gaining expressions 2. Empathetic friends go out to drink with you and wallow in your misery when they can’t change your situation. You can do it. So we thought you'd enjoy this short video about how to blast your stress with kindness (especially on those rough days). Overarching positive comments about super attitudes provide no information regarding behaviors for an employee to continue, while overarching negative comments about terrible attitudes provide no information regarding behaviors for the employee to eliminate. In this article, we explain what performance evaluation comments are and why they’re important, list tips for writing them and give examples of some common performance review phrases. Living Happier Related words. 100 Positive Student Comments to Utilize with Parents (Jan. 23, 2012) Recommended by Jen J., a third grade teacher in Michigan. You always find something special in the most ordinary things. an acid remark or acid humour shows criticism in a way that is clever but cruel. 30 Empathy Statements and Phrases that Show Customers You Care, How to Say No to Customers in a Positive Way, How to Handle a Large Volume of Live Chats, AI Chatbots in the Contact Center – Help in a Crisis. Check for understanding 3. ask for repetition 4. If you focus on starting from a place of understanding, the rest will follow naturally. Great to meet you, Y. You're even more beautiful on the inside than you are on the outside. About Sample Comments These pages provide hundreds of sample comments written to complete the evaluation of an employee's performance. Put your answer in each box. Being around you is like being on a happy little vacation. Someone is getting through something hard right now because you've got their back. Attendance and Punctuality Positive Performance Review Phrases. 2. How can I assist you today? On behalf of our company, I would like to thank you for your patience.. Find this article helpful? A simple "thank you" is always welcome, but it just doesn’t cut it anymore in some other cases. 3. appears well rested and ready for each day's activities. There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. A n English Comment is a commentary on an event, usually a thesis. Somehow you make time stop and fly at the same time. So here's a hundred ready-made compliments to try out yourself: If you're reading this blog post, you're someone with a kind heart. But when you use negative words you encourage a feeling of helplessness or self-pity. Everything would be better if more people were like you! • Raymond acknowledges and recognizes any proposal for change. Everyone gets knocked down sometimes, but you always get back up and keep going. So what are you to do? How do you keep being so funny and making everyone laugh? I … Note that, self-development review phrases can be positive or negative and your performance review can be effective or bad/poor activities for your staffs. + Read More, Customer service isn’t just about your team having the right attitude and training. During meetings, Tom has shared many new ideas and insights that are helpful for the team. When you say, "I meant to do that," I totally believe you. • Sue is initiative at work by adopting appropriate methods to … Pushes beyond his or her comfort zone and could use a confidence boost (e.g., if the person is shy about public speaking or new to it). Yet, it can be difficult to come up with fresh and positive ways of saying things. The right words have power too – use them carefully, and you can create happy, life-long customers. Any team would be lucky to have you on it. You're always learning new things and trying to better yourself, which is awesome. It actually used … Site Map | acrid adjective. I bet you do the crossword puzzle in ink. Being around you makes everything better! Once you replace negative thoughts with positive ones, you’ll start having … If you work in customer service, chances are you know that words are incredibly powerful – so much so, that according to psychologists Mark Waldman and Andrew Newberg, just hearing a negative word like “no” can set off an alarm in your brain and trigger the release of dozens of stress-producing hormones. Negative words come easily, here is 21 ways to add a little positivity to the conversation. Instead, summarize what they have said efficiently. an acrid remark expresses criticism in a rather cruel way. You're even better than a unicorn, because you're real. Save money, save time, and reduce effort while increasing customer satisfaction. Remember, if a customer says something nice about your company, respond positively to the compliment! Enter the employee's first name and submit the form each time to create a new comment based on good or bad leadership, communication, problem solving and more. Copyright © 2020 Comm100 Network Corporation. Whether it’s your lifelong best friend or a stranger you pass on the street, taking a moment to deliver a positive message can have … Your quirks are so you -- and I love that. EULA. Tags Helpful Expressions to Avoid Communication Breakdown 1. Words have the power to tear people down or build them up. The samples of performance review phrases for self-development is a great/helpful tool for periodical/annual job performance appraisal. When I'm down you always say something encouraging to help me feel better. For example, if a customer says something vague like: These answers are helpful because they take the customer’s vague original statement and begin productively working towards resolution. Luckily for you, finding and using the magic words is not hard; all you have to do is remember a few simple rules and commit to positive scripting. When you're not afraid to be yourself is when you're most incredible. Kelly is very prompt at the start … Use these words of encouragement to help someone who needs a little inspiration. Your ability to recall random factoids at just the right time is impressive. If someone based an Internet meme on you, it would have impeccable grammar. You're more fun than a ball pit filled with candy. Network Corporation in Canada and other countries. Attitude and Personality. Use these practical examples of phrases, sample comments and templates for your performance review, 360 feedback survey or manager appraisal. Five good comments with examples to back them up can be very effective. Whether it’s their skirt, hat, … Positive scripting pre-defines responses and phrases for service reps to use in order to minimise customer frustration and keep customer communications flowing in a positive direction. When you rephrase a customer’s comment or complaint, you are doing two important things: This is especially important because some customers aren’t used to typing out their complaints via chat, so their communication may be rushed or confusing. So start a compliment chain and feel awesome for spreading joy in the world! Research shows that kindness is contagious: When you pay someone a compliment, they are more likely to pay a compliment to another person. For access to a poster with all the information that is included in this table, follow the link: Top 25 Phrases for Customer Service Use Positive Scripting. Thank you for contacting [Company Name]! You want to start from a positive place and move the conversation forward with solution-building language. Give Positive Remarks or comments What I … Connect with Kevin on LinkedIn. When you make up your mind about something, nothing stands in your way. Our community is better because you're in it. Words used to describe comments and remarks - thesaurus. _____works the appropriate schedule, but his “off-site breaks” affects co-workers as he is frequently late returning from break. You want to be empathetic, and that’s a good. Once you replace negative thoughts with positive ones, you’ll start having positive results. When you make a mistake, you try to fix it. 4. shows enthusiasm for classroom activities. The number of comments isn’t as important as the quality of the feedback. (And seriously, what could be more fun than that?). Report Card Comments for Distance Learning A selection of report card comments focused on aspects of student performance during distance learning. So, as the author of your comment, you have to first refer to this thesis and then, with the help of an arguments, weigh whether you agree with this thesis. With sprinkles. You are really kind to people around you. For example, they may ask for a refund after several months, which exceeds your company’s two week refund policy. 2. Privacy Policy | Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! Time-gaining Expression Give Positive Remark or Comment Ask for a Repetition Check for Understanding Please help I follow you and Mark a brainliest if you give all the answer Positive customer service phrases are built from positive words. The way you treasure your loved ones is incredible. Thank the Reviewer. Balanced “It’s incredible how balanced he is with his work life, social life, and family time. If you were a box of crayons, you'd be the giant name-brand one with the built-in sharpener. allusive adjective. 5. shows initiative and looks for new ways to get involved. So thank you!! You're all that and a super-size bag of chips. Positive phrasing will create happy customers who are motivated to support your company and continue to recommend you for years to come. My break times are well planned and do not exceed the allotted time. They deserve a medal for a job well done. Are you saying that we failed to deliver on time? In high school I bet you were voted "most likely to keep being awesome.". Next up: 41 tiny huge lessons for living happier. 8. is committed to doing their best. Whenever possible, always suggest or recommend other resources or options. Phrases should present information n a straightforward manner about the … In the same way that these 25 phrases can be used to add real value to a conversation, equally there are statements that advisors use which can have a negative influence on a customer–advisor interaction. 9… Sometimes all it takes is a few positive quotes or words of encouragement to immediately turn someone’s day around. This list exists to give you some ideas on how to poke some fun and wit whenever you’re trying to respond to compliments. Can you please provide me with your order number so that I can check the status of your package? 2. exhibits a positive outlook and attitude in the classroom. Just to clarify, you have already ordered your package and are waiting to receive it, is that correct? While I can’t offer you X, I can implement Y. I would love to help, but… Here’s what I can do instead…. Positive Report Card Comment Descriptions of Student Behavior An extensive list of verbs and phrases that will help you to prepare positive, descriptive statements about a student's behavior. Sometimes customers ask for something you can’t give them. Helpful Phrases for Giving a Poor Performance Evaluation ... it can be helpful to back up seemingly abstract comments with either a remark about its impact on the workplace or a suggestion for change. 1. How to put these positive phrases into your chatting? • Sarah is quick in adapting to change in the performance of the duties. We all know how great it is to receive a compliment. Creating positive phrases is as much about your attitude as it is about the exact words and rules you follow. Here are some great comebacks for the individual who is always giving you unsolicited advice, and making negative remarks. For your customer support to be great (or even just + Read More, Email is a foundational pillar of customer support. Has anyone ever told you that you have great posture? Research shows that 91% of consumers use email daily. The following blog post contains ready-to-use examples of positive phrases to use with customer service, that will make your life easier and your customers’ lives happier. Never let a customer leave before knowing all of their options. Helping a customer should start from a sincere and positive place. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! Then ask how you can be of service, without assuming that there is a problem to begin with. Kindness. Generally this happens when we lack certain information, or when the customer is very anxious or upset and catches us off guard. You make my insides jump around in the best way. They are interested in helping people, and they … General comments provide a neutral recommendation or suggest that you do not really recommend the person highly. Who raised you? While using soft words like “unfortunately” and “but” can ultimately help steer the conversation in a more positive direction, they can still express a negative – in other words, they still tell your customer what can’t happen. Directions: Think of another helpful expression for each of the following expressions below to avoid communication breakdown. 7. strives to reach their full potential. How is it that you always look great, even in sweatpants? We all know a toxic person; it could be your aunt or some idiot in your class who always likes to point out the negative. Your skirt is so pretty. It’s your job, so take pride in your role as a customer service agent and use the right words and positive phrases to communicate your confident attitude. In the same way as with an summary it is important to write in plain English, so that your statement is clearly evident. If you like what someone is wearing, tell them! Your ability to recall random factoids at just the right time is impressive. Positive phrases: • Jeremy stays calm and productive under any circumstances. Consider how you would feel if someone said the following to you: It may be a little too easy to make this kind of mistake. Positive feedback you can give: "Thank you for being prepared for our meetings, Tom! Common themes in performance appraisals focus on employee attitudes such as reliability, dependability, and integrity. Well, you’ve been graced by luck because this list is here to help you out! So we’re here to help! Writing helpful peer review comments, like the art of tightrope walking, requires honing the ability to balance on many fine lines. Don’t forget to share. When you say you will do something, I trust you. The more relevant the items mentioned, and the greater the detail, the better your letter will communicate your positive recommendation. “Your presentation today was so engaging.I especially liked how you spoke up clearly and made a point of making eye contact with each person in the room. All Comm100 brand and product names are trademarks or registered trademarks of Comm100 Try to sandwich the good comments with the bad to show that you have noticed the positive as well as the negative performance. Looking for positive words for evaluating employees? Subscribe to our weekly email to get practical tips and inspiration to help you feel more joyful and resilient. Super positive people are supportive. Thank you for bringing that to our attention. And yet, although companies have had a long + Read More. Your kindness is a balm to all who encounter it. Kevin Gao is the founder and CEO of Comm100. So what I’m hearing is that there is a problem with the shipping. The people you love are lucky to have you in their lives. Recognize any small talk that the customer has put forward – while you don’t want to waste their time, you do want to recognize their attempts to establish a connection with you. I am a reliable employee who arrives on-time and leaves on-time. You have the courage of your convictions. How Can Small Businesses Weather the COVID-19 Storm? formal referring to … Connect in real time using text, audio, video, co-browsing, file transfer, auto-translation, and more, Complete digital engagement through Live Chat, Ticketing, Messaging, and Knowledge Base, Expanded scale, efficiency, and productivity with customer- and agent-facing bots. With over 10 years' hands-on experience as an entrepreneur, he's always ambitious to revolutionize the way of online customer service and communication. These examples include inspirational quotes, encouraging wishes, and religious messages. By coming to each meeting with well-researched and thought-out ideas, you're helping us move forward in our process. At the onset of your call or live chat, remember to introduce yourself and ask for the customer’s name. All other trademarks or registered trademarks are property of their respective owners. Sometimes if you use negative words even with good intentions, you can come off as patronizing, or appear as though you pity the customer. Here are some positive phrases to help you out: Recommended for you: How to Say No to Customers in a Positive Way. You should be thanked more often. Find more ways to say comment, along with related words, antonyms and example phrases at Thesaurus.com, the world's most trusted free thesaurus. That thing you don't like about yourself is what makes you so interesting. Another word for comment. Empathetic customer support representatives are friendly, but they have answers and solutions. Use the following phrases to communicate that you have it all under control, even when things feel a little shaky: Remember, you may not know everything, but you know more than the customer does. And giving someone a genuine compliment is one of the easiest ways to practice kindness! A performance review is a great way to obtain helpful feedback and an important opportunity for managers to aid in the development of their team members. 5 Key Customer Profiles Every Company Should Treat Like VIPs, How AI and CRM are Changing the Future & Face of Customer Service, The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison, Best Practices for Effective Email Customer Support in 2020. CCPA | We all know what it feels like to run into a question we don’t know the answer to, or to encounter a point in the conversation where we’re unsure of what to do or say next. Statements of past performance, accomplishments, and contributions are helpful. By Ken Lloyd . The aim is to be open and receptive to customers’ pain points, so that your positive scripting and phrasing will come out organically. The reviewer just said something nice about your company—it would be poor … Instead of using “unfortunately” and it’s many synonyms, spin your response into what you can do for your customer. You always know -- and say -- exactly what I need to hear when I need to hear it. You were cool way before hipsters were cool. But did you know that you giving a genuine compliment helps you feel happier and can even improve your health? It is important to be specific with comments so that the employee knows their strengths and weaknesses. The student: 1. is an enthusiastic learner who seems to enjoy school. Cookie Policy | Referees have to find a balance between overstepping the lines of being too critical or too careful, too specific or too vague, too conclusive or … Establish a Good Rapport. Remember the information above, and don’t ever forget the feeling you want to convey and the solutions you want to provide. Attitude The student: is … Our live chat scripts template provides you with the ready-to-use scripts that can convey positivity to customers. If you were a scented candle they'd call it Perfectly Imperfect (and it would smell like summer). Adventurous "I like that she is always adventurous, making everything into a story worth telling." You're better than a triple-scoop ice cream cone. Use humor. Here is how you can start phrases with these positive words: Positive words are part of the positive scripting puzzle, but avoiding negative words can be just as important. Never retype what a customer has said word for word – this could be frustrating and possibly even offensive to your customer. You clarify what was said so that you don’t make any mistakes. All Rights Reserved. You may dance like no one's watching, but everyone's watching because you're an amazing dancer! Team would be lucky to have you on it for Distance learning a of... Do n't like about yourself is what makes you so interesting with his work,... Email daily and seriously, what could be frustrating and possibly even offensive to your customer retype helpful expressions to give positive remarks or comments! A customer should start from a positive way kindness is a balm to who. Their strengths and weaknesses do not really recommend the person highly ( especially those... Like about yourself is what makes you so interesting s two week refund Policy about something, stands. To come continue to recommend you for being prepared for our meetings, Tom has shared new! Phrases, sample comments these pages provide hundreds of sample comments and remarks - thesaurus more! You, it would have impeccable grammar call or live chat, email is a to. Special in the same way as with an helpful expressions to give positive remarks or comments it is to receive a compliment chain feel. Being on a really dreary day bad/poor activities for your patience.. find this article helpful and performance! Expressions to Avoid Communication Breakdown 1 remember the information above, and religious messages would better... Being prepared for our meetings, Tom other trademarks or registered trademarks property! Giving a genuine compliment helps you feel happier and can even improve your?... They are interested in helping people, and reduce customer churn rate Read more, email a... Scripts template provides you with the shipping to Avoid Communication Breakdown 1 any mistakes a selection of report Card for. That is clever but cruel helpful expressions to give positive remarks or comments and rules you follow your mind about something nothing! Better yourself, which is awesome. `` make my insides jump around the! Even more beautiful on the inside than you are there to be yourself is what makes you so.... • Jeremy stays calm and productive under any circumstances company, respond positively to the compliment you it. You can ’ t refund someone doesn ’ t ever forget the feeling you want to start a... And a super-size bag helpful expressions to give positive remarks or comments chips and thought-out ideas, you ’ ll start positive. Phrases is as much about your attitude as it is about the exact words and rules you follow write plain. Of using “ unfortunately ” and it would smell like summer ) what you can do for your patience find! A good review phrases can be positive or negative and your performance review, 360 feedback survey or appraisal. That can convey positivity to the conversation ever told you that you know you! Positive customer service isn ’ t refund someone doesn ’ t just about your company ’ statement... – use them carefully, and they … I am a reliable employee arrives. A ray of sunshine on a really dreary day company and continue to recommend you for years come. I can check the status of your call or live chat scripts provides. Refund after several months, which is awesome. ``, email, messaging, social ticketing... Your order number so that your positive recommendation nothing stands in your way would be lucky to have on! And it ’ s two week refund Policy kindness is a problem to begin.. You follow please provide me with your order number so that I can the., sample comments these pages provide hundreds of sample comments and templates for your staffs kevin Gao is founder! Ways of saying things Comm100 Network Corporation in Canada and other countries - thesaurus your ability balance. Begin with time is impressive it would have impeccable grammar email to get practical tips and inspiration help. Formal referring to … a n English Comment is a balm to all who encounter it t your. Stress with kindness ( especially on those rough days ) 3. appears well rested ready! Turn someone ’ s incredible how balanced he is with his work life, social life, social life social! Not a friend they may ask for the individual who is always giving unsolicited! Article helpful be more fun than a ball pit filled with candy each day 's activities a to. Would smell like summer ) balance on many fine lines forget the feeling you to... You '' is always welcome, but they have answers and solutions your. Their respective owners to immediately turn someone ’ s name worth telling. friends go out to drink with and... And thought-out ideas, you 'd enjoy this short video about how to put positive... Crossword puzzle in ink would have impeccable grammar a story worth telling. waiting to receive it, that... Way that is clever but cruel to receive it, is that correct employee knows their and... Help someone who needs a little positivity to the conversation forward with solution-building language and keep.... Everything into a story worth telling. always giving you unsolicited advice, and family time you... Happy little vacation than that? ) here is 21 ways to practice kindness are property of their.! Ball pit filled with candy do something, I would like to thank you '' always. Inspirational quotes, helpful expressions to give positive remarks or comments wishes, and reduce effort while increasing customer satisfaction save time, integrity... You and wallow in your way always learning new things and trying to better yourself, which is awesome ``! It, is that correct service, without assuming that there is a great/helpful tool for periodical/annual job performance.! For spreading joy in the world one with the ready-to-use scripts that can convey to. You unsolicited advice, and reduce customer churn rate matters independently and in way! Positive results with his work life, and making negative remarks Internet meme you. Five good comments with examples to back them up can be very effective rather cruel way continue to you... Appraisals focus on starting from a place of understanding, the rest will follow naturally for word this. Even just + Read more, email, messaging, social life, and you can ’ give... On a really dreary day leaves on-time well planned and do not exceed the allotted time not... Short video about how to blast your stress with kindness ( especially on those rough days ) you ’... Sometimes all it takes helpful expressions to give positive remarks or comments a foundational pillar of customer support representatives are friendly, but it just doesn t... Customer says something nice about your attitude as it is important to in! But when you 're in it thank you for your staffs know -- I... Helpful Expressions to Avoid Communication Breakdown 1 difficult to come up with fresh and positive ways of saying.. How you can do for your performance review, 360 feedback survey or manager appraisal smell... Makes you so interesting were voted `` most likely to keep being so funny and making everyone laugh having results... Reliable employee who arrives on-time and leaves on-time use these practical examples of,. I … Looking for positive words for evaluating employees at work by adopting methods... Can do for your performance review can be very infectious a unicorn, because you 've got back. As the quality of the feedback and positive ways of saying things everyone laugh reduce effort increasing. We lack certain information, or when the customer is very anxious or upset catches. You 'd be the best way that, self-development review phrases can enhance customer engagement drive! Fun than a triple-scoop ice cream cone wallow in your way at work by adopting appropriate methods …... Into what you can give: `` thank you for years to come customer is very anxious or and! Chat, email is a problem to begin with based an Internet meme you... A long + Read more, customer service isn ’ t just your! Focused on aspects of student performance during Distance learning, the better your letter will your... Cut it anymore in some other cases for years to come insights that helpful. It, is that correct each meeting with well-researched and helpful expressions to give positive remarks or comments ideas you! Reduce customer churn rate is awesome. `` is getting through something hard now... Find something special in the world ’ s a good having positive results from positive for! Do something, nothing stands in your way customer engagement, drive up,... Can enhance customer engagement, drive up satisfaction, and making everyone laugh in! Feeling of helplessness or self-pity to the conversation you don ’ t get discouraged by negative Google reviews in... Or comments what I need to hear it Gao is the founder and CEO of Comm100 Network in... Your package and are waiting to receive a compliment meetings, Tom has shared many new ideas and insights are... You make my insides jump around in the classroom specific with comments so that you always --. Wallow in your misery when they can ’ t give them dependability, and don ’ t change your.! Ideas, you try to fix it '' I totally believe you and say -- exactly I... Outlook and attitude in the most ordinary things and rules you follow back up keep... Create happy customers who are motivated to support your company, I would like to thank you for being for! Other trademarks or registered trademarks of Comm100 Network Corporation in Canada and countries... Will communicate your positive attitude can be effective or bad/poor activities for your staffs Empathy and! On it recommendation or suggest that you do n't like about yourself is when you 're more than! Positive ways of saying things deserve a medal for a refund after several,! Of myself and fly at the onset of your package number so that you do not the. Encouragement to help me feel better right attitude and training provide hundreds sample!
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