As a sales assistant you will have to manage the stores inventory, and product display while overseeing product purchase and replacement. Core Skills Required to be a Sales Assistant Core skills describe a set of non-technical abilities, knowledge, and understanding that form the basis for successful participation in the workplace. Cookie Policy | PRIVACY POLICY. Find out the top 10 core skills you need to master as a sales assistant and what hard skills you need to know to succeed in this job. Good retail skills involve being able to manage your own time. Our work with Employers, organisations & Govt, Our work with Teachers & Careers Education. Active listening is one of the most important parts of empathy, or putting yourself in someone else’s shoes. A Sales Assistant needs to see potential problems before they occur and work to stop them early enough, he also has to stay ahead of the flow not to be caught you by upcoming issues that could be easily prevented if they were noted soon enough. Hard skills are job-specific skill sets, or expertise, that are teachable and whose presence can be tested through exams. Similar jobs: Customer service – Business development manager – Waitress/waiter – Warehouse operative – Barista Customers can recognise you as a welcoming and supportive presence, and your positivity makes their day a little brighter. Customer Service is the ability to cater for the needs of the client by providing excellent customer service without compromise. E commerce? Find out more about teamwork skills here. Customer Service: 40 Useful Performance Feedback Phrases, Customer Service: 15 Examples for Setting Performance Goals. Self management is all about being organised. You are always thinking of others. For instance, you’ll know that customer queries take priority over longer tasks like stock checking. Working in retail helps you gain and develop several skills and characteristics that you can later in life. If you are on the shop floor as a sales assistant, you are working face to face with customers, so you need good communication skills! Don’t worry – stay sunny. What do you do when there is a quiet period? A high-quality sales assistant has outstanding communication, teamwork, and interpersonal skills, to ensure a good rapport with customers and staff. As a sales assistant, your good communication skills are likely to take the form of friendliness with a customer. They maintain accurate customer database by creating and updating customer profile. In retail, a positive attitude is absolutely vital! Sales Assistant Key Skills • Able to work as part of a team • Advise on the availability of stock and any special promotions • Arrange customer orders and deliveries • Be comfortable using computerised equipment such as tills • Be confident when dealing with difficult situations • Be flexible and adaptable A Sales Assistant must develop the confidence and capability to offer excellent presentations and captivate the audience when the need arises; it requires a lot of preparation to stand out from the crowd, and a manager should be willing to invest in it. We ranked the top skills based on the percentage of Sales Assistant resumes they appeared on. Buying and selling is all about forming a connection with the customer. Customer Oriented is a skill that focuses primarily on the client as the King offering quality services that meet the customer's expectations with an aim to inspire people rather than just try to sell their product. These include, empathy, active listening, patience, adaptability, communication skill, and more. A Sales Assistant should, therefore, emphasize the need and accuracy of these reports and plans to ensure they are delivered promptly, and the details within are accurate adhering to the company's policies and regulations without compromise. Product knowledge – If you work exclusively within a particular industry, then you may have some specialist knowledge such as … On the phone, the tone of voice, volume and pace of a sales rep’s speech are surprisingly important sales skills. Your next dream role could be just a click away…, There will be a change in the way you communicate your disability in the new year, make sure you know […], The Chancellor announced £375 million for the National Skills Fund at the Spending Review in November 2020. You don’t need to be loud, just give the impression through words, eye contact and body language of being welcoming and ready to help. Sales teams follow a game plan that assigns different roles and requires different outcomes from members. Data Entry: 40 Useful Performance Feedback Phrases, Data Entry: 15 Examples for Setting Performance Goals. In the world of retail, customer problems might include wanting to know where a product is in the store, or if it is in stock. Customer Oriented: 40 Useful Performance Feedback Phrases, Customer Oriented: 15 Examples for Setting Performance Goals. Home » Articles & News » What retail skills do you need for a sales assistant job? A sales assistant helps customers choose from an array of goods and services, as well as process payment for those goods and services. A Sales Assistant must understand that pleasing customers is directly connected to the success of the business, therefore, must create a superior customer experience culture in the company that every employee should follow in ensuring all the customers are treated as they should. The customer might keep changing their mind, or ask you to run back to the store room multiple times, or they might be slow for any number of reasons in an environment which is typically fast-paced. Sales Assistant Job Responsibilities: Maintains promotional databases by inputting invoices and bill-back data. Soak up the basics and show you’re ready to take on extra responsibilities and training. You don’t need to be loud, just give the impression through words, eye contact and body language of being welcoming and ready to help. Here are the skills for administrative assistant that really pay the bills. They will help you progress in other careers too! Can you prioritise which tasks are the most important? Problem Solving is the skill of defining a problem to determine its cause, identify it, prioritize and select alternative solutions to implement in solving the problems and reviving relationships. If they need your sales help, you can politely say you’ll be with them shortly, or direct them to another sales assistant who is free and able to help. PROFESSIONAL SKILLS Aside from having excellent customer service and sales skills, you could work your way up the ladder by displaying marketing skills. If one customer interrupts while you are serving another, you can decide if their problem is easily solved – like directing them to the area where they can find a product they are looking for – or if it might take longer. However, if you are confident, enjoy conversing with people and have a lot of stamina; this could be the ideal fit. According to Sandler Sales Training, only 7% of communication relies on the content of what you say, whereas 38% of communication is about other attributes of communication such as tonality, etc. Merchandising? Find out more about some of the organisations offering high quality training and work opportunities to young people. When a customer comes into a store and asks you a question, they have a problem and they expect you to solve it. Success in retail requires numerous sales associate skills. We recently surveyed over 1,273 Executive Assistants in our State of The Executive Assistant Facebook group and found that monday.com was their favorite productivity tool to use. The interpersonal skills required for a sales job go far beyond the ability to simply chat someone up when they enter your storefront or office. Hence, the ability to align one’s personal goals, workflows, and schedule with those of others is an important skill for sales professionals. For example, 20.1% of Sales Assistant resumes contained Customer Service as a skill. You may also include soft skills and personality traits that you envision for a successful hire. Core skills describe a set of non-technical abilities, knowledge, and understanding that form the basis for successful participation in the workplace. Communication and Interpersonal Skills When Interfacing With Customers As a sales associate, you are interacting with people all day long. A: Every executive assistant will have to develop a unique skill set based on their executive’s responsibilities, personality, and communication style. However, our research suggests that the job of a sales assistant is increasingly demanding. A Sales Assistant should ensure the teams understand the company's goods or services and can quickly take a client through them, therefore, instilling faith, trust and respect in the customers which in turn creates a positive customer experience. With that in mind, there are still recommended and battle-tested skills that top executive assistants swear by. Recent studies have argued that, with the advent of new technology and new working practices, sales jobs have become deskilled. One of the most important retail skills you can pick up is active listening. Once you know what to do in situations like these you can help customers with their problems much more quickly. Surrey County Council Apprenticeships and Early Careers, Department of Health & Social Care (DHSC) Careers, St. James’s Place Financial Services Careers, Personal Independence Payment form change, National Skills Fund : Latest Information, Covering shifts for other employees – they would do the same for you, Pulling together in busy periods like the Christmas shopping season or Black Friday, Asking your manager in advance how to deal with common retail situations like customers demanding a refund. Always stay calm, even when the customer is angry. Your job as a sales assistant is to help customers choose which goods they want, process payments, and maintain a solid level of customer service with your great customer service skills. Working where you’re needed most, whether it’s on the tills, in the stockroom or on the shop floor. A Sales Assistant needs to be customer oriented to boost the image of their company, stand out from the rest of the people and devise innovations of tomorrow that focus its sights on a new target ? Can you make an angry customer feel like their complaint is being taken seriously and that they are in good hands? Sales assistants also have to notify customers of company policies such as refunds, warranties etc. Ask your manager and team members questions to help you know in advance how to handle a customer’s problem. They also prepare and distribute monthly reports to clients to update them on sales activities. Core skills are often tagged onto job descriptions to find or attract employees with specific essential core values that enable the company to remain competitive, build relationships, and improve productivity. A Sales Assistant needs to creatively schedule training for his employees in a focused manner that will allow the employee stay useful in the workplace and get new knowledge so that both the business and the worker not suffer from delays and work related stress. This means really listening to what the customer wants, not just letting the words wash over you. Presentation Skills: 40 Useful Performance Feedback Phrases, Presentation Skills: 15 Examples for Setting Performance Goals. They should be excellent communicators with outgoing and friendly personalities, conducive to achieving positive sales experiences for customers. There are hundreds of ways to play an active role as a sales assistant when things are quiet. Your manager can’t be watching over you every second of the working day. Get to know your retail environment as well as you can, as quickly as you can. Sales associates have broad and flexible responsibilities that often include acting as cashier, customer service representative, stocker, and stepping into other roles, sometimes multiple roles, in a single day. Here are the key skills every sales associate needs to crush it at their job. A Sales Assistant has a fundamental role in finding ways to address all types of problems through having a good method to use when approaching a problem without being ineffective, favoring or causing painful consequences. They may be requesting a refund. Can you multitask, and handle customer enquiries from more than one customer while you are keeping the shop floor neat and tidy? Core skills enable employees to efficiently and professionally navigate the world of work and interact with others, as well as adapt and think critically to solve problems. satisfying the customer expectations. Treat them like their problem matters, and show them you are doing everything you can to find a solutions. Updates managers by consolidating, analyzing, and forwarding daily action summaries. Self belief is all about staying motivated and keeping a positive attitude. Many heads of office in the retail sector started out as shop assistants. 2. A Sales Assistant must bring up a team that is enthusiastic and passionate about their products as well as eager and confident to share the benefits with the waiting market using conventional and creative sources of information that the company has come up with. As Professor Emeritus Andris A. Zoltners explained in a 2019 article, even sales managers need more training to develop the skills required to lead sales teams effectively. Learn the location of any bathrooms, stairs, escalators,  help desk and product departments. Interpersonal Skills. Written by EMPLOYEEPEDIA on 23 April 2017, Copyright (c) 2008 - 2020 - EmployeePedia.com, Poor Employee Performance Feedback: Sales Assistant, Good Employee Performance Feedback: Sales Assistant, Outstanding Employee Performance Feedback: Sales Assistant, Employee Performance Goals Sample: Sales Assistant, Skills needed to be a statement distribution clerk, Skills needed to be a registered sales assistant. Training is the ability to expand the knowledge base by learning new truths that are useful in the workplace. The quicker you know the retail space you work in, the easier it is for you to help out customers who are lost. Retail careers are all about helping the process of buying and selling in stores go smoothly. This motivation to learn new things could not only help you be great at your job but also lead to promotion, as managers spot you are keen to soak up as much retail knowledge as you can. The main skills and abilities requires of sales assistants can be summarised under the following headings: 1. personal characteristics: attitudes and outlook; people wh… Seeing Potential Problems is the ability to structure the current situations and identify developments that could cause problems in the future. Below we've compiled a list of the most important skills for a Sales Assistant Sales Assistant. Next, outline the required and preferred skills for your position. Top Sales Assistant Skills. While core skills are more difficult to quantify and less tangible, hard skills are quantifiable and more defined. Clearly, the responsibilities are more than a walk in the park for a sales assistant. Sales Ability is the skill to understand your product's features and being able to present their benefits accurately and persuasively to the customers. Talking, listening and forming bonds is all part of a great sales technique that comes across as authentic and genuine. Displaying a broad and flexible skill set that meets the most common retail workplace needs will make you a desirable candidate, and even increase your chances of landing an interview. Product Knowledge is an essential sales skill to understand the features of your product allowing you to present the benefits compellingly and accurately to the customer. 1. A Sales Assistant is responsible for supporting the sales and marketing managers by tracking, investigating and reporting sales information, resolving problems. The job requires a high level of customer interaction, meaning sales assistants should have good customer facing and communication skills. Product Knowledge: 40 Useful Performance Feedback Phrases, Product Knowledge: 15 Examples for Setting Performance Goals. All rights reserved. Sales – It goes without saying that sales are a big part of a retail sales assistant’s role, helping customers to make the right choices and making income for the business. As you can imagine, empathy is very important in retail. Sales assistant job description Sales assistants can be found in a variety of retail venues and locations, from small retail stores on a High street to large superstores in shopping malls. Presentation Skills are useful in getting your message or opinion out there in many aspects of life and work, though they are mostly used in businesses, sales, teaching, lecturing, and training. The retail skills you need to be a great sales assistant can be learned on the job, but you might already have them – and once you know what they are, you can build them over time. What retail skills do you need for a sales assistant job? This is just going to spoil a customer’s shopping experience. You’re not going it alone – you’re part of a team! Data Entry is a skill to key in information from various sources as directed by the management while keeping to the policies and procedures of the company and ensuring they are accurate. The primary duties of this role include preparing sales presentations by compiling data, developing presentation formats and materials, maintaining promotional database by inputting invoice and bill-back data, safeguarding customer database by inputting customer biography and updates, preparing and distributing monthly reports, updating managers by consolidating, analyzing and forwarding daily action summaries, resolving order and inventory problems by investing data and history, identifying alternate means for the filing warrants, notifying managers and customers, providing product, promotion and pricing information by clarifying customer request, selecting appropriate information, forwarding information as well as answering questions. When you stay positive, you are lifting the spirits of all the other retail employees on the team, making their job easier. Different stores will emphasize different skills, so … Being organised means keeping your cool and being able to handle more than one task at once – or knowing how to shrink the number of tasks while still providing good customer service. More details of how […], The COVID-19 pandemic has created a real sense of confusion and uncertainty for students, with question marks raised over the […], © 2020 Youth Employment UK. Q: What are the most important skills to learn as an executive assistant? As a sales assistant, your good communication skills are likely to take the form of friendliness with a customer. If you’ve got the skills below, you’ll impress interviewers at retail job interviews of all kinds – including sales assistant jobs. Great sales assistants knows they’re part of a bigger team. Sales teams rarely operate as a one-person army. A sales assistant is an employee who works for a retail company and is charged with the duty of relating with customers to ensure smooth transactions between the company and customers. Training others: 40 Useful Performance Feedback Phrases, Training others: 15 Examples for Setting Performance Goals. Sales Ability: 40 Useful Performance Feedback Phrases, Sales Ability: 15 Examples for Setting Performance Goals. They are usually only angry because they have a problem and they are worried it can’t be solved. More Retail Skills . Hard skills are usually listed on an applicant's resume to help recruiters know the applicant's qualifications for the applied position. For example, ask your manager how to handle customers who want a refund, or customers who demand to see the manager. Be ready and motivated to learn new things. Other skills that will help you in this career include: For example, a sales assistant in a clothing store should be able to advise customers on sizes, colours and styles and suggest alternatives that are in line with customers’ tastes and preferences, while a sales assistant in an electronics store needs a knowledge of the latest technology, familiarity with the most recent market developments and an ability to illustrate the technical specifications of a device or piece … If you serve a difficult customer, bounce back quickly. Writing Reports and Proposals: 40 Useful Performance Feedback Phrases, Writing Reports and Proposals: 15 Examples for Setting Performance Goals. Great sales technique is down to how well you can understand, connect with and form a bond with the customer. Now when you’re making the leap from sales rep to sales manager, you probably don’t have the ability to talk about your experience managing a sales team (unless you’ve taken on interim management roles in the past). Listening is so important in retail, but you won’t be surprised to learn that speaking is important too. They want the shop to be a haven where they can forget about their cares, and sales assistants play a big part in giving them that positive retail experience. Whatever you are most interested in could lead to great opportunities. Sales Assistant responsibilities include: Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Sales Assistant qualifications and skills. Which skills do you already have? Treat your probation period – and every day – as a chance to learn something new about how the world of retail works. Problem Solving: 40 Useful Performance Feedback Phrases, Problem Solving: 15 Examples for Setting Performance Goals. In sales, how you say things to a prospect matters more than what you say. A sales assistant should master the following 10 core skills to fulfill her job properly. Core skills enable employees to efficiently and professionally navigate the world of work and interact with others, as well as adapt and think critically to solve problems. One of the most important retail skills is having a positive attitude. Pay attention to signs and how products are grouped on the shelves. The best way to tackle problem solving as a retail skill is…. Never frown, cuss, gossip or be rude about anyone on the shop floor. Interpersonal skills also involve active listening, an ability essential to being successful at sales - you must really listen to what the customer or client needs or desires, and fit what you are offering to their needs. Your willingness to learn new things – from handling cash to health and safety standards to promoting new offers or arranging displays – could help you find out what you like best about a retail career. Problem solving is a Young Professional skill that may sound very technical, but really it’s about keeping a clear head to find a solution. 8) Collaboration. If a customer is panicking about getting the perfect bridesmaid dress or not sure how to go about choosing makeup that suits them, a good sales assistant really listens to their needs and then uses their problem solving skills to offer at least one solution, if not more. You can help them through this! Sales assistants in fulfilling their role, supply product and pricing information to address client request. 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